SAGIRO Support & Grievance Desk

Official Support Channel

For all customer service inquiries, technical bug reports, feedback, and privacy rights requests, please contact our team via email:

Grievance Redressal (DPDP Act & IT Rules)

In accordance with India's Digital Personal Data Protection Act (DPDP Act 2023) and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, users may submit data protection concerns or grievances directly to our designated Grievance Desk:

• Grievance Contact: sagirocustomerservice@gmail.com
• Subject Line Recommendation: Please use [Grievance / DPDP Request] in your email subject.
• Response Window: We acknowledge requests within 48 hours and aim to resolve all grievances within statutory timelines.

Frequently Addressed Inquiries

1. Data Recovery & Backups

Because SAGIRO stores financial records locally in an encrypted database on your phone, we do not have access to your database or passwords. To protect against device loss, please regularly export an encrypted backup file from Settings → Security Vault → Export Encrypted Backup.

2. Bank SMS Parsing Inquiries

If your bank uses a new or unsupported SMS layout, you can report the anonymized SMS template to sagirocustomerservice@gmail.com (please redact your personal account numbers and names before emailing) so our regex library can be updated in the next app release.

3. Data Erasure

To instantly purge all financial records from your device, open Settings → Clear All Data or simply uninstall the app from your Android phone.